Aluminium Balustrade

The STCH Product horizontal slat aluminium balustrade system is a premium architectural solution designed to deliver a balance of privacy, airflow, and modern visual appeal.

Featuring precision-aligned horizontal slats with consistent 12mm spacing, this system creates a clean linear façade while maintaining openness and light penetration. It is suitable for both residential and commercial applications where durability, compliance, and design are critical.

Manufactured in-house using high-grade aluminium, the system offers long-term performance in Australian conditions, including coastal environments, without the risk of corrosion or ongoing maintenance requirements.

Each balustrade is custom fabricated to suit project dimensions and installed using engineered fixing methods appropriate to the substrate.

1. Application of This Policy

This Returns & Refund Policy applies to all goods and services supplied by STCH Product Pty Ltd (“STCH Product”, “we”, “our”, “us”) within New South Wales and Australia.

By proceeding with any quotation, approval, or payment, the client (“Client”, “you”) agrees to be bound by this policy.

2. Nature of Products (Custom Fabrication)

All products supplied by STCH Product are:

• Custom-designed

• Made-to-order

• Fabricated to project-specific dimensions and specifications

Accordingly, such goods are non-resalable and not subject to return except as required under law.

3. No Refunds for Change of Mind

To the maximum extent permitted by law, STCH Product does not provide refunds, returns, or cancellations for:

• Change of mind

• Incorrect selection or specification by the Client

• Failure to review or approve drawings properly

• Variations requested after approval

Once shop drawings, specifications, or site measurements are approved, the order becomes final, binding, and non-refundable.

4. Deposits & Progress Payments

• All deposits are non-refundable once:

  • Materials have been ordered, or

  • Fabrication has commenced

• Deposits represent:

  • Procurement of materials

  • Allocation of labour and production capacity

  • Project scheduling commitments

Failure to proceed after this point does not entitle the Client to a refund.

5. Cancellation

If the Client cancels the project:

• Before fabrication: STCH Product reserves the right to retain any deposit to cover administrative costs and material procurement.

• After fabrication has commenced: The Client is liable for all costs incurred, including:

  • Materials

  • Labour

  • Fabrication

  • Overheads and lost scheduling

6. Defects & Remedies

Where a product is proven to have a manufacturing defect, STCH Product will, at its sole discretion:

• Repair the product; or

• Replace the defective component

Refunds will only be provided where:

• A major failure exists under the Australian Consumer Law

• And the issue cannot be reasonably rectified

7. Exclusions (No Liability)

STCH Product is not liable for defects, damage, or failure arising from:

• Misuse, abuse, or neglect

• Impact damage or third-party interference

• Installation by others (unless agreed in writing)

• Structural movement, settlement, or substrate failure

• Exposure to extreme weather conditions

• Lack of proper maintenance

8. Installation & Rectification Rights

Where STCH Product is engaged for installation:

• The Client must provide reasonable access for inspection and rectification

• STCH Product must be given the first opportunity to rectify any issue

Failure to allow rectification:

• Voids any claim for refund, replacement, or damages

9. Manufacturing Tolerances

All products are subject to industry-standard tolerances.

Minor variations in:

• Dimensions

• Alignment

• Finish or colour

do not constitute defects and are not grounds for return, rejection, or refund.

10. Limitation of Liability

To the maximum extent permitted by law:

• STCH Product’s liability is limited to:

  • Repair; or

  • Replacement; or

  • The cost of repair or replacement

STCH Product is not liable for:

• Indirect, incidental, or consequential loss

• Loss of profit, business, or opportunity

• Project delays outside of our control

11. Indemnity

The Client agrees to indemnify and hold harmless STCH Product, its directors, employees, and contractors from and against any:

• Claims

• Losses

• Damages

• Costs (including legal costs on a full indemnity basis)

arising from:

• Incorrect information, measurements, or specifications provided by the Client

• Misuse or unauthorised modification of the product

• Failure to comply with installation or maintenance requirements

• Acts or omissions of third parties

12. Compliance with Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies the Client may have under:

• Australian Consumer Law

Where required by law, STCH Product will provide remedies including repair, replacement, or refund.

13. Governing Law

This policy is governed by the laws of New South Wales, Australia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of New South Wales.

STCH Product provides delivery of all fabricated aluminium and steel systems across Sydney and surrounding areas. Due to the custom nature of our products, all deliveries are scheduled in coordination with fabrication completion and project timelines.

📍 Service Area

• Sydney Metropolitan Area

• Greater NSW (upon request)

Deliveries outside standard service areas may incur additional transport charges.

⏱️ Lead Times

• Standard lead time: 2–4 weeks (subject to project scope)

• Lead times commence after:

  • Deposit payment received

  • Final drawings/specifications approved

Lead times may vary depending on:

• Project complexity

• Material availability

• Production scheduling

🚛 Delivery Method

• Delivered via STCH Product trucks or approved transport providers

• Large or heavy items may require:

  • Crane truck delivery

  • Mechanical unloading

Delivery method will be confirmed prior to dispatch.

🏗️ Site Requirements

The Client must ensure:

• Safe and clear access to site

• Adequate space for unloading

• Suitable access for delivery vehicles (including trucks with cranes if required)

If site access is restricted:

• Additional charges may apply

• Delivery may be rescheduled

📦 Unloading Responsibility

Unless otherwise agreed in writing:

• STCH Product will deliver materials to site

• Unloading assistance may be required from the Client or builder

• Any specialised lifting (e.g. crane, hoist) is the Client’s responsibility unless included in the quote

⚠️ Risk & Responsibility

Risk in the goods passes to the Client upon:

• Delivery to site; or

• Collection from STCH Product facility

STCH Product is not responsible for:

• Damage after delivery

• Theft or loss on site

• Improper handling by third parties

🕒 Delays

STCH Product is not liable for delays caused by:

• Site readiness issues

• Weather conditions

• Traffic or transport disruptions

• Supplier or material delays

• Events beyond reasonable control

We will make reasonable efforts to notify the Client of any delays.

📅 Delivery Scheduling

• Delivery dates are indicative only

• Final delivery timing will be confirmed prior to dispatch

• Clients must be available to receive goods on the agreed date

Missed deliveries may incur:

• Re-delivery fees

• Storage charges

🏢 Collection (If Applicable)

Clients may arrange collection from our Sydney facility by prior agreement.

• Collection must be scheduled in advance

• Suitable transport and load restraint is required

• STCH Product is not responsible for damage during third-party transport

💰 Delivery Costs

• Delivery fees are:

  • Included in quotation; or

  • Charged separately depending on project

Additional costs may apply for:

• Difficult site access

• Remote locations

• Specialised lifting or handling

Specifications

Section Sizes & Profiles

• Slats:

  • 65 × 16mm aluminium extrusion (standard)

• Frame:

  • 50 × 50mm aluminium RHS (typical)

  • Alternative sizes available depending on span and engineering requirements

• Posts (if applicable):

  • 50 × 50mm aluminium SHS (standard)

Slat Configuration

• Orientation: Horizontal

• Spacing: 12mm clear gap (standardised system)

• Fixed, non-adjustable spacing for consistency and compliance

Powder Coating

• System: Architectural-grade powder coating

• Suppliers: Interpon / Dulux 

• Finish Options:

  • Matt

  • Satin

  • Gloss

  • Textured

• Standard Colours:

  • Black (Monument, Satin Black)

  • White (Pearl White)

  • Custom colours available on request

• Durability:

  • UV-stable

  • Corrosion-resistant

  • Suitable for external and coastal environments (with correct prep and application)

Material

• Aluminium: Grade 6063-T5 / T6

• Lightweight, high strength, and corrosion-resistant

Overview

All STCH Product aluminium systems are finished using architectural-grade powder coating, providing a durable, high-quality finish suitable for both residential and commercial applications.

Our coating systems are selected to ensure long-term performance, colour consistency, and resistance to Australian environmental conditions, including coastal exposure.

 Coating System

• Type: Thermoset powder coating (architectural grade)

• Approved Suppliers: Interpon / Dulux (or equivalent)

• Application Method: Electrostatic spray application

• Curing: Oven baked to manufacturer specifications

 Finish Options

• Matt

• Satin

• Gloss

• Textured / Matt Texture

All finishes are selected from standard powder coat ranges unless otherwise specified.

🎨 Colour Range

• Standard Colours:

  • Monument

  • Surfmist

  • Pearl White

  • Satin Black

• Custom colours available from:

  • Interpon

  • Dulux

Colour selection must be confirmed prior to fabrication.

 Durability & Performance

Powder coating provides:

• High resistance to corrosion and oxidation

• UV stability to minimise fading

• Protection against chipping and surface wear

• Suitability for external and coastal environments (with correct specification)

For coastal or high-corrosion environments, upgraded coating systems may be recommended.

 Maintenance

To maintain finish quality:

• Clean periodically using mild detergent and water

• Avoid abrasive cleaners or harsh chemicals

• Rinse thoroughly to remove salt or contaminants (especially in coastal areas)

 Important Notes

• Minor colour variation may occur between batches

• Surface texture and gloss levels may vary slightly depending on colour and application

• Sharp edges and weld areas may exhibit slight variation in coating thickness

• Powder coating is not scratch-proof and should be handled with care during and after installation

🚫 Exclusions

Powder coating warranty does not cover:

• Damage caused by impact, misuse, or modification

• Exposure to harsh chemicals or pollutants

• Failure to maintain the surface

• Normal wear and tear over time

 Quality Control

All coated components are:

• Visually inspected prior to dispatch

• Checked for consistency, coverage, and finish quality